Terms & Conditions

Service Areas

Raptors Edge provides lawn care, landscape maintenance, and hardscape services in Prescott, Prescott Valley, Chino Valley, and Dewey‑Humboldt. Service availability may vary based on location, scheduling, and property needs.

 

Scheduling & Appointments

All maintenance visits are scheduled based on route density and availability. Weather, emergencies, or unforeseen delays may require rescheduling. We will always communicate changes clearly and promptly.

 

Pricing & Estimates

All pricing is based on property size, scope of work, and service frequency. Estimates are provided as a general expectation and may be adjusted if the property requires additional time, labor, or materials. Any changes will be communicated before work begins.

 

Access to Property

Clients must ensure gates, pets, vehicles, and obstacles do not prevent access to the areas we service. If we cannot access the property, the visit may be rescheduled or charged as a standard service call.

 

Maintenance Packages

Our Standard and Premium maintenance packages include only the services listed under each package. Additional work outside the package (mulch, rock, planting, seasonal refreshes, etc.) is billed separately under Hardscapes & Enhancements.

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Hardscapes & Enhancements

All hardscape and enhancement projects require a separate estimate. Material costs, design changes, and additional labor may affect final pricing. A deposit may be required for certain projects.

 

Safety & Property Conditions

We reserve the right to decline or modify services if a property presents unsafe conditions, excessive debris, or hazards that prevent normal maintenance.

 

Weather & Seasonal Limitations

Certain services may be delayed or adjusted due to weather conditions, including rain, snow, extreme heat, or frozen ground. We will communicate any necessary changes.

 

Payments & Billing

Payment is due upon completion of service unless otherwise agreed. Late payments may result in service delays or additional fees. Invoices are sent electronically for convenience.

 

Cancellations & Skipped Visits

Cancellations must be made at least 24 hours before the scheduled visit. Skipped visits may still be billed if the property requires additional work during the next service.

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Liability

Raptors Edge performs all work with care, professionalism, and safety in mind. However, we are not liable for: • damage caused by pre‑existing conditions • issues resulting from client‑provided materials or equipment • delays caused by weather, access limitations, or circumstances outside our control

Clients are responsible for ensuring safe access to the property, including pets, gates, and obstacles that may affect service.

 

Satisfaction Guarantee

If you are not satisfied with any part of your service, contact us within 24 hours and we will make it right. Our goal is to provide reliable, respectful, and high‑quality work every time.

 

Photos & Documentation

Raptors Edge may take before‑and‑after photos for documentation, quality control, and marketing purposes. No identifying personal information will be shared.

 

Terms Updates

Raptors Edge may update these Terms & Conditions as needed. The most current version will always be available on our website.

 

Contact Us
If you have questions about these Terms & Conditions, reach out anytime:
Email: RaptorsEdge.AZ@gmail.com
Phone: 928‑405-5600
We’re here to help and always happy to talk.