Refund Policy
Service-Based Work
Because landscaping, maintenance, and gardening are hands‑on services performed directly on your property, refunds are handled on a case‑by‑case basis.
If something doesn’t look right, please contact us within 48 hours so we can make it right. In most situations, we will:
• Return to adjust or correct the work
• Provide a fix at no additional cost
• Offer a partial refund if the issue cannot be corrected
Our first priority is always to resolve the concern directly and ensure you’re satisfied.
Non-Refundable Situations
Refunds are not issued for:
• Work completed as agreed and approved
• Issues caused by factors outside our control (weather, irrigation problems, plant health unrelated to our work, etc.)
• Cancellations after materials have been purchased or work has begun
Any materials purchased specifically for your project are non-refundable once ordered.
Deposits
Some hardscape or larger projects may require a deposit.
Deposits help secure materials, scheduling, and labor. These deposits become non-refundable once materials have been purchased or custom orders have been placed.