Refund Policy

Service‑Based Work
Because landscaping, maintenance, and gardening are hands‑on services performed directly on your property, refunds are handled on a case‑by‑case basis.
If something doesn’t look right, please contact us within 48 hours so we can make it right. In most situations, we will:

• return to adjust or correct the work

• provide a fix at no additional cost

• offer a partial refund if the issue cannot be corrected

Our first priority is always to resolve the concern directly and ensure you’re satisfied.
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Non‑Refundable Situations
Refunds are not issued for:

• work completed as agreed and approved

• issues caused by factors outside our control (weather, irrigation problems, plant health unrelated to our work, etc.)

• cancellations after materials have been purchased or work has begun

Any materials purchased specifically for your project are non‑refundable once ordered.
 
Deposits
Some hardscape or larger projects may require a deposit.
Deposits help secure materials, scheduling, and labor. These deposits become non‑refundable once materials have been purchased or custom orders have been placed.
 
Prepaid Maintenance Plans 
Clients who prepay for recurring maintenance services may request a refund for unused visits. Refunds will be prorated based on completed visits and any discounts applied at the time of purchase.
 
Policy Updates
Raptors Edge may update this Refund Policy as needed. The most current version will always be available on our website.
 
Contact Us
For questions or refund requests, please contact:
Email: RaptorsEdge.AZ@gmail.com
Phone: 928‑405-5600